Help
Mad Gringo wants to help you find answers.
Scan the topics below to find answers to common questions.
If you don't find what you're looking for, call me at 1-866-417-3860. Sometimes I'm wandering, but leave a message and I'll get back to you. Promise.
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon/promotional code?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Additional Support
• How do I contact you?
Order Status
Mad Gringo, has my order shipped?
Click the "Account" link at the top right hand side of our site to check your orders status.
Mad Gringo, how do I change quantities or cancel an item in my order?
Call or send an email. The way Mad Gringo moves, once an order has begun processing or has shipped, it's there, baby. I'll be good to you if you let me know what you want.
Mad Gringo, how do I track my order?
Click the "Account" link at the top right hand side of our site to track your order.
Mad Gringo, my order never arrived.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Mad Gringo for assistance. I'll help.
Mad Gringo, an item is missing from my shipment.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", you will be mystified. Call me and I'll help.
Mad Gringo, my product is missing parts.
Um, it's a shirt. Is it missing buttons? See the "item missing" stuff above.
Mad Gringo, when will my backorder arrive?
Backordered items are hard for me to predict when they will be in stock, but as soon as they are, we will be able to ship the item to you.
My Account
Mad Gringo, how do I create an account?
1) Click the "Account" link at the top right side of our site.
2) Click on the "Create an Account" button.
3) Enter your Email, a password, and confirm that password before clicking "Create Account".
Then simply follow the prompts to check out your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Mad Gringo, how do I edit my account information?
Click the "Account" link at the top right hand side of our site to edit your account information.
Mad Gringo, how much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Mad Gringo, I forgot my password.
Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Mad Gringo, how do I return my product?
If you feel that you have received the wrong product, please contact the Mad Gringo. If you just want to return something, send it back with a little note and a $23 bill stapled to the note.
(just kidding - there's no need for a note)
Mad Gringo, what is your return policy?
It's all detailed right here: (link to guarantee)
Suffice it to say, we want to make you happy.
Mad Gringo, when will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Guarantees
Privacy Policy
Mad Gringo values your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Mad Gringo, do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
Mad Gringo, I have a question on my charges.
Click the "Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, give me a call.
Mad Gringo, I need a copy of my receipt/invoice.
Click the "Account" link at the top right hand side of our site to print invoices.
Mad Gringo, when will my credit appear on my account?
Credits usually take 7-10 business days from the time I receive your item(s).
Mad Gringo, when will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
Mad Gringo, how do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
Mad Gringo, how do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to call me.
Mad Gringo, how do I navigate the site?
How did you get to this point? Well, to navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to call me.
Mad Gringo, how do I use a coupon/promotional code?
After adding items to your cart, in the bottom of the shopping cart you should see a link that notes "Add a Promotional Code".
Click that link and follow the instructions. Your discount should be applied immediately. If not, call 866-417-3860 and I'll handle it old school style. Over the phone.
Additional Support
Mad Gringo, how do I contact you?
Please click here for our company contact information.
Mad Gringo, do you ship to my country?
Please create an account by clicking the "Account" link at the top of the site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Send an email and I may be able to work something out. Going slow knows no borders.
Mad Gringo, what are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Mad Gringo, when will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Mad Gringo, what is the return policy?
Click here for the full policy but know that we want you to be happy. Life's too short to stress over tropical clothing.
